Refund policy

CAN I RETURN OR EXCHANGE MY TUCCA?

Yes, there is no problem. Tucca will refund 100% of your purchase. Once you have received your Tucca, if you want to exchange it or simply return it, remember you have 15 days from the day you received your item. To do so, your Tucca will have to arrive at our atelier in perfect conditions, as you received it and in its original packaging. The refund will be made to the same account that was used to make the purchase.

HOW?

Either to return or exchange your Tucca, send us an email to hola@tucca.es indicating in the subject whether if it is an exchange or a return and the order number. In the email you will have to include your complete name, email, order number and the towel model.

Another option is just to complete this form: